1. Introduction

The handling of your personal data will be subject to the relevant legal regulations. Neo Estates acts as the controller for the personal information it gathers and utilizes regarding you. We are committed to treating your personal information as confidential and in compliance with the relevant data protection laws. Your personal information will only be disclosed to third parties in accordance with these legal requirements.

2. What is personal information

Personal information refers to any data that provides insight into your identity. This may encompass details such as your name, contact information, date of birth, banking information, or any specifics regarding your needs or situation that could help us recognize you.

3. What personal information do we collect?

We will gather your full name and contact information, including your phone number, email address, and postal address, whenever you interact with us. Furthermore, if we are delivering a service to you or on your behalf that necessitates compliance with legal requirements, we will obtain identity-related information. This will include at least one form of photographic identification, such as a passport, driving license, or identification card, along with one document that verifies your residential address, like a recent utility bill.

Additionally, we will verify if you have any relatives or close associates employed at Neo Estates to assess potential conflicts of interest and determine appropriate management strategies, in line with our legal and regulatory responsibilities. Depending on the specific service we provide to you or on your behalf, we may also collect further personal information as outlined below.

Buy, Sell, Let, Rent When you choose to sell or rent a property through our services, we will take the following steps:

* We will obtain a contact telephone number to communicate with you regarding the arrangement of viewings and to keep you informed about any offers or rental applications related to your property.

* If you are not the legal owner of the property, we will ask for documentation that verifies your authority to sell or rent the property, such as a Power of Attorney.

* We will gather your bank account information to facilitate the payment of rent owed to you.

If you are interested in renting a property we have listed, we will also inquire about any specific access requirements to ensure we find a property that meets your needs.

For those looking to purchase a property we have available for sale, we will collect personal information regarding any specific access needs you may have to help us identify a suitable property. Additionally, we will gather the necessary personal information to assist in sourcing a property for you and, if needed, negotiate the purchase on your behalf.

4. How we use your personal information What is the legal foundation for our data processing activities?

In accordance with data protection laws, we are authorized to utilize your personal information only when a legal basis exists. We depend on the following legal grounds for processing your information:

* For purposes related to employment

* When we require information to fulfill the contract established with you

* To meet our legal obligations

* When processing is essential for us to engage in activities that align with the legitimate interests of Neo Estates or a third party, provided that your interests and fundamental rights do not take precedence over those interests. This includes: Processing necessary for promoting our business, brands, and products, as well as assessing the reach and effectiveness of our marketing campaigns. This may involve sending you marketing communications occasionally after you have engaged our services or received them, particularly if they are similar to what you have previously shown interest in or if you have explicitly requested such information. You retain the right to opt out of these communications at any time. Processing aimed at enhancing our understanding of the real estate sector, which encompasses conducting market analysis and research to better grasp trends in the property market and to offer more tailored and relevant services to our customers in the future. Processing required for the efficient and effective management of our administrative and technical operations, which includes verifying the accuracy of the information we hold about you and gaining a deeper understanding of you as a customer; processing for administrative efficiency, such as outsourcing specific administrative tasks to specialized third-party providers; and processing for network and information security purposes, which involves taking measures to safeguard your information against loss, damage, or theft.

5. Complaints and Contact Details Concerns

Should you have any concerns regarding our handling of your personal information, please reach out to the Customer Relations Officer at Neoestates06@outlook.com, who will endeavor to address your issue.

Contact Information

For any inquiries, feedback, or requests related to this Privacy Policy, feel free to contact us via email at Neoestates06@outlook.com